This policy may not apply to MANGO stores located in airports or department stores. This limited warranty is offered in addition to other rights you may have, which vary from state to state. MANGO will not accept exchanges or returns by mail. If the purchase was paid for by credit or debit card, the till receipt as well as the credit card charge slip must be presented.Ī one-time price adjustment in form of a store credit will be offered within 14 days on presentation of the original sales receipt. Items purchased with a Gift Voucher can only be exchanged, not refunded.Įxchanges and refunds will be made via the same payment method used for the purchase. Price tags must be attached to the article.įace masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.įor reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted. MANGO will accept exchanges and returns of unworn and unwashed garments within 30 days from the dispatch date (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase. Note that Mango will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping. Please remember to include the receipt for the delivery costs of the refund. In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. The postage expenses will be reimbursed after the items are reimbursed. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the proportional part of the original delivery costs. If you have received a defective item or the wrong item and decide to return it by mail, remember to enclose the receipt of the postage expenses to return the package to our offices. The refund will be made using the same payment method used to purchase the item. Once we have inspected the condition of the returned items, we will notify you by e-mail. Refunds will be processed within 3 and 12 business days from reception of your return at our warehouses.
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